Key Responsibilities:

1. Client Onboarding Assistance:

• Reviewing and cleaning import files for new client onboarding, ensuring accuracy and integrity of data.
• Conducting thorough analysis of data, including identifying incorrect date formats, missing information, and special characters.
• Collaborating with support staff to finalise import files before uploading to TEAMS.
• Providing recommendations for improving data management processes.

2. Technical Support for Support Staff:

• Serve as a technical resource, guiding support staff on client-related technical issues and troubleshooting challenges.
• Collaborate with the technical team to develop resources and documents to support staff in their roles.

3. Continuous Improvement and Optimization:

• Identify opportunities to streamline client onboarding processes and optimize technical support workflows..
• Gather feedback from support staff and clients to identify areas for improvement in technical onboarding and support procedures.

4. Communication and Collaboration:

• Maintain open and effective communication channels with both internal teams and external clients.
• Collaborate with project managers, technical leads and support staff to ensure alignment on client onboarding and support initiatives.
• Act as a liaison between technical teams, support staff and clients, facilitating clear communication and problem-resolution

5. Quality Assurance and Compliance:

• Ensure adherence to quality standards and compliance requirements during the client onboarding process.
• Conduct regular reviews and audits of client setups and configurations to identify and address any discrepancies or issues.
• Work closely with compliance teams to ensure that client onboarding procedures meet regulatory requirements and industry standards

Skills required from the ideal candidate

• Technical aptitude 
• Problem-solving skill
• Good communication skills
• Attention to detail
• Adaptability
• Quality assurance

Knowledge / Tools usage proficiency

• In-depth WordPress knowledge
• Using and building assets in Canva 
• Use Chat GPT and similar tools
• Google Sheets and spreadsheets

Benefit

• Performance Bonus 
• Pay timely off
• Professional Growth & Development
• Job security

Qualification

Minimum Qualification required – Any Bachelor’s degree, preferably in Computer Science, Information Technology, or a related field.

Pay: Competitive Salary

Schedule – Monday to Friday(8:00am -5:00pm)

8-hour shift with a 1-hour break for breakfast and lunch.

How to apply

Interested candidates submit their resumes along with a cover letter via email (service@rtosoftware.com.au) or at the website (totalsynergyconcepts.com).

Office Location

SCO 1, Gill Complex II, C Block Market, Ranjit Avenue, Amritsar 143001 Punjab, India