Key Responsibilities:

1.  Data Management for Client Compliance:

• Process enrolment applications, including the creation of offer letters.
• Enter academic results from trainers, teachers and assessors into our systems, ensuring accuracy and completeness.
• Perform attendance data entry.
• Monitor student invoices and send warning letters and emails for overdue notices, maintaining financial compliance.
• Creating interim statements of results/progress transcripts
• Monitor all student data for any issues that could impact compliance, proactively addressing and resolving them.
• Review and update student data to meet compliance requirements, ensuring data integrity and accuracy 

2. Client Collaboration and Problem-Solving:

• Collaborate closely with clients via “email, chat & call” to understand the challenges they are facing and determine how VA services can address their needs effectively.
• Proactively identify opportunities for improvement and propose solutions to enhance client satisfaction and achieve business objectives.

3. Process Mapping and Adherence:

• Map out detailed processes and procedures that VAs will follow to complete their assigned tasks accurately and efficiently.
• Ensure strict adherence to established workflows and protocols to maintain consistency and quality in service delivery.

 4. Service Delivery and Confidentiality:

• Deliver VA services from our offshore location in North India while ensuring that client data remains securely stored onshore in Australia.
• Log and track all client tasks and time entries in our online project management system, providing clients with transparent access to task progress and time logs.

5. Continuous Monitoring and Improvement:

• Monitor processes and procedures regularly to identify areas for optimization and improvement.
• Review performance metrics and client feedback to implement enhancements that enhance efficiency and effectiveness.

6. Cross-Training and Continuity:

• Cross-train VAs across all client accounts to ensure seamless continuity of service delivery in case of VA absence or transition.
• Foster a collaborative team environment where VAs can share knowledge and support each other to maintain consistent service standards.

Skills required from the ideal candidate

• Proficient in accurate and efficient data entry with a strong ability to proactively monitor and address data issues.
• Effective written and verbal communication skills in English for interacting with clients 
• Proficient in professional communication emails, calls & chats with a proactive approach to maintaining open channels.
• Strong organisational skills to maintain consistency and quality in service delivery
• Strong analytical and problem-solving skills
• Ability to propose and implement effective solutions
• Ability to manage multiple tasks and prioritise effectively
• Ability to cross-train and support other VAs
• To maintain strict confidentiality and data security standards

Knowledge / Tools usage proficiency

• Google Sheets and spreadsheets
• Use Chat GPT and similar tools
• Proficiency in using email, messaging platforms
  

Additional/Other Useful Knowledge / Tools 

• Canva 
• Loom

Benefit

• Performance Bonus 
• Pay timely off
• Professional Growth & Development
• Job security

Qualification

Minimum Qualification required – Any Bachelor’s degree, preferably in Computer Science, Information Technology, or related field, with strong technical skills.

Pay: Competitive Salary

Schedule – Monday to Friday(7:30am -4:30pm)

8-hour shift with a 1-hour break for breakfast and lunch.

How to apply

Interested candidates submit their resume along with a cover letter via email (service@rtosoftware.com.au) or at the website (totalsynergyconcepts.com).

Office Location

SCO 1, Gill Complex II, C Block Market, Ranjit Avenue, Amritsar 143001 Punjab, India